Refund policy

Last updated October 24, 2026.

Can't unlock it? You pay $0.

If an unlock can't be completed, we try our next supplier automatically. If every supplier fails, you get a full refund automatically. You don't have to ask.

Back where it came from

Card payments go back to the card. USDC goes back to the wallet that paid, on the same network. Never store credit.

How fast

USDC refunds are sent within an hour of the failure. Card refunds follow the card network's timing, usually 5–10 business days.

When we don't refund

• The unlock was delivered and the phone shows no carrier restriction.
• The phone was blacklisted after the unlock because a balance went unpaid.
• A wrong IMEI was entered (we refund if it can't be unlocked at all).

Device reports

A report that can't be produced is refunded in full.

Questions

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